Start here
Subscription or billing
Manage or cancel
Open your Apple ID subscription settings to manage or cancel an App Store subscription.
Restore a purchase
Make sure the device is signed in with the Apple ID used for the original purchase, then use Kultara’s restore-purchase option where available.
Refund request
App Store refunds are handled by Apple under Apple’s purchase and refund processes.
Playback issues
- Confirm your device volume and audio output.
- Close and reopen Kultara.
- Check your network connection if the requested content is not already available locally.
- Restart the device if playback remains unavailable.
Contact support
Still need help?
Send the device model, iOS version, Kultara version if visible, and a concise description of what happened. Do not include passwords or full payment-card details.
Contact Kultara Support ↗